EU Consumer Information

Last updated: July 20, 2026

1. About This Page

This page provides information for consumers located in the European Union who purchase products from SYLVIE SILK through sylviesilk.com.

It should be read together with our:

• [Terms of Use & Sale]
• [International & EU Shipping]
• [Duties, Taxes & VAT]
• [International Returns]
• [EU Right of Withdrawal]
• [Privacy Policy]
• [Cookie Policy]

Nothing on this page limits any consumer right that cannot lawfully be excluded or restricted.

2. Trader Identity

The seller and website operator is:

EVELYN SYLVIE Inc.
Doing business as SYLVIE SILK
627 Locust Street
Roselle, New Jersey 07203
United States

Telephone: +1 917 669 5976
Email: customercare@sylviesilk.com

References to “SYLVIE SILK,” “Sylvie Silk,” “we,” “us,” and “our” refer to EVELYN SYLVIE Inc.

3. Product Information

We endeavor to provide clear and accurate information concerning each product, including its:

• fiber composition;
• dimensions or available sizes;
• color;
• weight or momme, where relevant;
• principal characteristics;
• functional components, such as elastic or zippers;
• care instructions; and
• country of manufacture, where stated.

Sylvie Silk fabrics are represented as 100% silk only when their textile fiber content is 100% silk. Finished products made from 100% silk fabric may contain necessary functional or structural components, such as elastic, zippers, thread, or headband cores, where disclosed in the product description.

Because silk reflects light differently depending on its weave, finish, color, and viewing angle, photographs are visual references. Color and sheen may vary depending on lighting, photography, screen settings, and device calibration.

4. Prices and Charges

The applicable product price will be displayed before an order is submitted.

Before completing checkout, customers will be shown or informed of:

• the product price;
• available shipping charges;
• taxes collected by Sylvie Silk, where applicable;
• the order total charged by Sylvie Silk; and
• any known payment-related charges imposed by us.

Import VAT, customs duties, brokerage fees, handling fees, and other charges imposed by the destination country may not always be collected at checkout. Where such charges are not collected by Sylvie Silk, they may be payable by the recipient upon importation.

Additional information is available in our [Duties, Taxes & VAT] policy.

5. Orders and Contract Formation

Customers will have an opportunity to review and correct their order before submitting it.

After an order is placed, we will send an electronic acknowledgment to the email address supplied during checkout. The point at which a binding sales contract is formed is described in our [Terms of Use & Sale].

We may contact the customer if additional information is reasonably necessary to verify an order, prevent fraud, confirm delivery information, or comply with applicable law.

6. Payment

Available payment methods will be displayed during checkout.

Payment services may be provided by independent payment processors. Those providers may process payment and transaction information under their own terms and privacy policies.

Sylvie Silk does not ordinarily receive or retain a customer’s complete payment-card number when payment is processed through an independent payment provider.

7. Delivery

Available delivery methods, estimated delivery periods, and applicable shipping charges will be shown during checkout or described in our [International & EU Shipping] policy.

Delivery estimates are not guarantees unless expressly stated otherwise.

Customs processing, security inspections, carrier delays, severe weather, incorrect delivery information, and other circumstances outside our reasonable control may affect delivery time.

Customers should inspect the delivery address carefully before submitting an order.

8. EU Right of Withdrawal

Where the statutory EU right of withdrawal applies, a consumer may withdraw from an eligible online purchase without giving a reason within 14 days after receiving the goods. Certain exceptions may apply.

To exercise the right, the customer must communicate a clear decision to withdraw before the withdrawal period expires.

Instructions, exceptions, contact details, and the model withdrawal form are provided on our [EU Right of Withdrawal] page.

After notifying us of withdrawal, the customer must ordinarily return the eligible goods within 14 days. Unless we agree otherwise or applicable law requires us to pay, the customer is responsible for the direct cost of return shipping.

9. Exceptions to the Right of Withdrawal

The right of withdrawal may not apply to certain categories of goods, including, where the legal requirements are satisfied:

• goods made to the consumer’s specifications;
• clearly personalized goods;
• goods that deteriorate rapidly;
• certain sealed goods that are not suitable for return for health or hygiene reasons after the seal has been broken; and
• other goods excluded under applicable law.

A product will not be treated as exempt merely because returning it would be inconvenient for Sylvie Silk.

For fabric cut to a customer-selected length, whether an exception applies may depend on the particular product, how it was prepared, and applicable law. Any exception we intend to rely upon will be identified before purchase where legally required.

10. Refunds Following Withdrawal

Where a valid statutory withdrawal applies, Sylvie Silk will reimburse eligible payments without undue delay and ordinarily no later than 14 days after being informed of the customer’s decision to withdraw.

For sales of goods, we may withhold reimbursement until:

• the returned goods have been received; or
• the customer provides evidence that the goods were sent back,

whichever occurs first.

Unless otherwise agreed, reimbursement will ordinarily be made using the same payment method used for the original transaction.

Where required, the refund will include the cost of the least expensive standard delivery method offered for the order. Additional costs resulting from a customer’s selection of an expedited or premium delivery service may not be refundable.

The customer may be responsible for diminished value resulting from handling beyond what is reasonably necessary to establish the nature, characteristics, and functioning of the goods.

11. Incorrect, Damaged, or Nonconforming Goods

Please contact us promptly if an item arrives:

• damaged;
• materially different from the item ordered;
• incomplete;
• defective; or
• otherwise not in conformity with the sales contract.

Where mandatory EU sales-of-goods rules apply, consumers may be entitled to remedies such as repair, replacement, a price reduction, or termination and refund, depending on the circumstances and applicable law.

EU consumer rules generally provide a minimum two-year legal guarantee for covered consumer goods, although national law may provide additional protection. This legal guarantee is separate from the 14-day withdrawal right.

Instructions for reporting an issue are provided in our [International Returns] policy.

12. Complaints and Customer Service

Customers should first contact Sylvie Silk so that we have an opportunity to review and resolve the matter.

Please provide:

• your name;
• order number;
• a description of the concern;
• photographs, where relevant; and
• the resolution requested.

Contact:

SYLVIE SILK Customer Service
Email: customercare@sylviesilk.com
Telephone: +1 917 669 5976

Nothing in this section prevents a consumer from contacting an applicable consumer-protection authority or pursuing another remedy available under mandatory law.

13. Privacy and GDPR

SYLVIE SILK respects the privacy and data-protection rights of customers in the European Union and European Economic Area.

Information concerning how we collect, use, retain, disclose, transfer, and protect personal data is provided in our [Privacy Policy] and [Cookie Policy].

Where the General Data Protection Regulation applies, individuals may have rights including the right to:

• access their personal data;
• correct inaccurate or incomplete personal data;
• request deletion of personal data;
• restrict certain processing;
• object to certain processing;
• receive qualifying personal data in a portable format;
• withdraw consent where processing is based on consent; and
• lodge a complaint with an applicable data-protection supervisory authority.

Privacy requests may be submitted to:

EVELYN SYLVIE Inc.
Doing business as SYLVIE SILK
627 Locust Street
Roselle, New Jersey 07203
United States

Email: privacy@sylviesilk.com
Telephone: +1 917 669 5976

Please write Privacy Request in the email subject line.

We may request information reasonably necessary to verify the requester’s identity and protect personal information from unauthorized disclosure.

14. Cookies and Consent

Where legally required, non-essential cookies and similar technologies will not be activated until the visitor has provided the appropriate consent.

Visitors may accept, reject, or manage available cookie categories through the website’s cookie-consent system. Consent may later be changed or withdrawn through the Cookie Preferences link in the footer.

Additional information is provided in our [Cookie Policy].

15. Applicable Law and Mandatory Consumer Protection

Our Terms of Use & Sale may identify the law governing the contract.

However, where Sylvie Silk directs its commercial activity to an EU consumer’s country, a contractual choice of law cannot deprive that consumer of mandatory protections that would otherwise apply under the law of the consumer’s habitual residence.

Nothing in our website policies excludes or limits rights that cannot lawfully be excluded or limited.

16. Changes to This Information

We may update this page to reflect changes in:

• our products or services;
• shipping destinations;
• checkout procedures;
• payment providers;
• applicable law; or
• our consumer-service practices.

The current version will be identified by the “Last updated” date at the top of the page.

17. Contact Us

Questions concerning this page may be directed to:

EVELYN SYLVIE Inc.
Doing business as SYLVIE SILK
627 Locust Street
Roselle, New Jersey 07203
United States

Telephone: +1 917 669 5976
Email: customercare@sylviesilk.com