Sylvie Silk

Luxury Silk

International & EU Shipping

Last updated: July 20, 2026

  1. About This Policy

This policy explains the international shipping practices of SYLVIE SILK, including deliveries to customers in the European Union and other destinations outside the United States.

This policy should be read together with our:

  • [Duties, Taxes & VAT]
  • [Customs & Import Restrictions]
  • [International Returns]
  • [EU Consumer Information]
  • [EU Right of Withdrawal]
  • [Terms of Use & Sale]

  1. Seller Information

Products purchased through sylviesilk.com are sold by:

EVELYN SYLVIE Inc.
Doing business as SYLVIE SILK
627 Locust Street
Roselle, New Jersey 07203
United States

Telephone: +1 917 669 5976

General inquiries: customercare@sylviesilk.com
Order inquiries: orders@sylviesilk.com

  1. International Shipping Availability

Sylvie Silk intends to ship eligible products to selected destinations in:

  • the United States;
  • the European Union;
  • the European Economic Area;
  • the United Kingdom; and
  • other international locations made available during checkout.

A destination is available only when it appears as a shipping option during checkout.

Shipping availability may vary depending on:

  • the product;
  • order value;
  • package size or weight;
  • destination-country restrictions;
  • carrier availability;
  • customs requirements; and
  • legal or operational limitations.

We may be unable to ship certain products or orders to some destinations.

  1. When EU Sales Will Begin

European Union shipping and checkout will be activated only after Sylvie Silk has completed the applicable operational, consumer-information, privacy, tax, customs, and returns procedures.

Until an EU destination is available during checkout, Sylvie Silk is not accepting orders for delivery to that destination.

  1. Order Processing

Orders are prepared for shipment after:

  • payment has been authorized or received;
  • order information has been reviewed;
  • the delivery address has been confirmed; and
  • the products are available for dispatch.

The applicable processing period may be displayed on the product page, cart, checkout page, or order confirmation.

Processing periods may differ for:

  • in-stock products;
  • fabric cut to a selected length;
  • made-to-order products;
  • personalized products;
  • products requiring special packaging; and
  • orders requiring additional verification.

Processing time is separate from carrier transit time.

  1. Shipping Methods and Charges

Available shipping methods and charges will be displayed during checkout before the customer submits the order.

Shipping charges may depend on:

  • destination;
  • carrier and service level;
  • package dimensions;
  • package weight;
  • insurance requirements;
  • order value; and
  • the number or type of products ordered.

Customers must expressly select any optional expedited or upgraded delivery service. EU consumer rules require additional delivery charges to be clearly disclosed and affirmatively accepted rather than imposed through preselected options.

  1. Delivery Estimates

Estimated delivery periods will be displayed during checkout, in the order confirmation, or in the shipping notification.

Delivery estimates begin after the order has been processed and transferred to the carrier.

Unless expressly stated otherwise, delivery dates are estimates and may be affected by:

  • customs clearance;
  • import inspections;
  • carrier delays;
  • severe weather;
  • transportation interruptions;
  • holidays;
  • security procedures;
  • incomplete or incorrect addresses;
  • recipient unavailability; or
  • circumstances outside our reasonable control.

For EU consumer orders, the delivery period shown and accepted during checkout will ordinarily be treated as the agreed delivery timeframe. When no different delivery period has been agreed, EU rules generally require delivery without undue delay and no later than 30 days after the contract is concluded.

  1. Tracking Information

Where tracking is available, Sylvie Silk will send tracking information to the email address associated with the order.

Tracking information may take time to become active after a shipping label is created.

Customers are responsible for monitoring the shipment and responding promptly to:

  • carrier notices;
  • customs requests;
  • delivery-attempt notices;
  • requests for payment of import charges; and
  • requests for additional recipient information.

  1. Delivery Address

Customers must provide a complete and accurate delivery address.

Before submitting the order, please verify:

  • recipient name;
  • street address;
  • apartment, suite, or unit number;
  • city;
  • state, province, or region;
  • postal code;
  • country;
  • telephone number; and
  • email address.

Contact orders@sylviesilk.com immediately if an address correction is needed.

We cannot guarantee that an address can be changed after an order has entered processing or has been transferred to the carrier.

The customer may be responsible for additional expenses caused by an incorrect, incomplete, or undeliverable address, except where the error was caused by Sylvie Silk.

  1. Customs Clearance

International orders may be reviewed by customs or another governmental authority in the destination country.

The recipient may be asked to provide:

  • identification;
  • tax or customs information;
  • proof of purchase;
  • payment confirmation;
  • product information; or
  • other documentation required for importation.

Customs processing is controlled by the applicable authorities and is not included in the carrier’s ordinary transit estimate.

Additional information is provided in our [Customs & Import Restrictions] policy.

  1. Duties, Taxes, VAT, and Import Fees

Depending on the destination and checkout arrangement, import VAT, customs duties, carrier-disbursement fees, brokerage fees, handling charges, or other import costs may:

  • be collected during checkout;
  • be included in the shipping charge;
  • be billed by the carrier;
  • be collected by customs; or
  • remain payable by the recipient before delivery.

The checkout page and order information will state the charges collected directly by Sylvie Silk.

Goods purchased online from outside the EU are generally subject to import VAT, and other customs charges may also apply depending on the shipment and applicable rules.

See our [Duties, Taxes & VAT] page for additional information.

  1. Duties-Paid and Duties-Unpaid Shipping

Where available, checkout may identify the shipment as:

  • Duties and taxes prepaid, meaning specified import charges are collected during checkout; or
  • Duties and taxes not prepaid, meaning the recipient may be required to pay charges upon or before delivery.

The precise arrangement displayed during checkout will apply to the order.

Customers should not assume that duties or taxes are included unless checkout expressly states that they are included.

  1. Risk of Loss or Damage

Sylvie Silk is responsible for packaging products reasonably for shipment.

For EU consumer orders dispatched by Sylvie Silk, the risk of loss or damage ordinarily passes to the customer when the customer, or a designated third party other than the carrier, receives physical possession of the goods.

A different rule may apply when the customer independently selects and engages a carrier that was not offered by Sylvie Silk.

  1. Delayed Shipments

If a shipment appears delayed, review the tracking information and contact:

orders@sylviesilk.com

Please include:

  • customer name;
  • order number;
  • tracking number; and
  • delivery address.

Where EU consumer law applies and delivery does not occur within the agreed period, the customer may provide Sylvie Silk with an additional reasonable period for delivery. If delivery still does not occur, the customer may have the right to terminate the contract, subject to the circumstances and applicable law.

  1. Lost Shipments

A shipment may need to be investigated by the carrier before it can be treated as lost.

Customers must cooperate reasonably with:

  • carrier investigations;
  • delivery-location verification;
  • requests for statements or documents; and
  • confirmation that the shipment was not received.

If the carrier confirms that a shipment was lost before delivery, Sylvie Silk will provide the remedy required under the applicable contract and law.

  1. Damaged Packages or Products

If a package or product arrives damaged:

  1. Photograph the exterior package before discarding it.
  2. Photograph the shipping label.
  3. Photograph the internal packaging.
  4. Photograph the damaged product.
  5. Contact orders@sylviesilk.com promptly.

Please include the order number and a description of the damage.

Do not discard the product or packaging until Sylvie Silk or the carrier confirms that it is no longer needed for inspection.

  1. Refused, Unclaimed, or Undeliverable Shipments

If a shipment is refused, abandoned, unclaimed, or returned because the recipient:

  • did not pay required import charges;
  • did not complete customs requirements;
  • did not respond to carrier notices;
  • supplied an incorrect or incomplete address; or
  • did not accept delivery,

Sylvie Silk will review the order after the products are returned.

Any refund may be reduced by amounts that Sylvie Silk is legally permitted to deduct, including unrecoverable outbound shipping, return shipping, carrier charges, customs charges, or diminished product value.

Nothing in this section limits mandatory consumer rights, including an eligible EU consumer’s statutory right of withdrawal.

  1. Multiple Packages

An order may be divided into more than one package when:

  • products are available at different times;
  • package-size or carrier restrictions apply;
  • separate packaging better protects the products; or
  • logistical circumstances require separate dispatch.

When possible, separate tracking information will be provided for each package.

  1. Changes or Cancellations Before Shipment

Contact orders@sylviesilk.com as soon as possible to request a change or cancellation.

We cannot guarantee that an order can be changed or cancelled after processing has begun.

Cancellation rights available under mandatory law remain unaffected.

  1. Returns

International returns are governed by our:

  • [International Returns]
  • [EU Right of Withdrawal]
  • [EU Consumer Information]

Do not return an international order without first contacting returns@sylviesilk.com and receiving the appropriate instructions.

  1. Contact Us

For questions concerning international shipping, contact:

SYLVIE SILK Customer Care
Email: customercare@sylviesilk.com

For an existing order, contact:

SYLVIE SILK Orders
Email: orders@sylviesilk.com

EVELYN SYLVIE Inc.
Doing business as SYLVIE SILK
627 Locust Street
Roselle, New Jersey 07203
United States

Telephone: +1 917 669 5976

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